FAQ
CUSTOM ORDERS
If you have a special request, do not hesitate to contact me. I absolutely am open to talk about rings, necklaces, pendants, earrings armcuffs and bracelets.
DO YOU COLLECT THE SEAGLASSES YOURSELF?
Yes, I do collect every piece of the beautiful seaglass myself. They are from the breathtaking beaches of Cinque Terre, Italy. To collect them is one of my most dearest moment in my work. :)
CANCELLATION AND REFUND POLICY
CANCELLATION
I accept cancellations. Please contact me within 24h of your purchase for your order to be cancelled and refunded.
RETURNS AND EXCHANGES
If you change your mind, please, return the jewellery for exchange or a refund within 14 days. Contact me via email.
Please return unworn jewellery in unused condition and in original packaging with all elements that were included in the package.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders (for example: jewellery with personalized engraving or rings custom made in your size)
Items on sale
Earrings, due to health and hygene reasons (exept earrings in which the wires can be replaced)
SHIPPING INFORMATION
PROCESSING TIME
All jewellery are handmade and I always have 2-3 pieces in stock, altough if they run out, I need 1 more working day to ship this beauties to their new home. Normally, the shipping days are 3-5 working days domestically. You can choose The Hungarian Post or FoxPost automat.
INTERNATIONAL SHIPPING
All orders are crafted and shipped from Hungary. If you are overseas, please allow up to 2-3 weeks for your package to be received; the mail has been especially slow lately. If you are in the EU or UK, you can receive your package in aprox. 7 working days.
CUSTOM AND IMPORT TAXES
Buyers (international) are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
HOW I PACK MY ORDERS?
I send your Reka Kanyasi Jewellery in a special wrapping, attached with care and contact information, and beautiful picutres I made.
Please, contact me, if you want to send the Reka Kanyasi Jewellery as a gift directly to the recipient. I'm gonna wrap it in a beautiful packaging
CARING FOR JEWELLERY
Detailed care instructions will be added to your order.
Sterling Silver is durable metal, however, all pieces are handmade art, and like anything, they can be scratched or broken if not handled with care.
Sterling silver can tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals.
To prevent tarnish as much as possible, clean it regularly with sudsy warm water or using the polishing cloth that will come with your item.
Store the jewellery in the dry containers/boxes or bags. For cleaning use proper polishing cloth or special cleaning and polishing solutions. If taken care of properly, your sterling silver Jewellery can last a lifetime.
- Clean pieces without stones and patina (dark blackening) using polishing cloth or silver jewellery cleaning solution.
- Pieces with stones and patina are more fragile and can be damaged (removed) by solutions, clean those gently using warm soapy water and polishing cloth and pat dry immediately.
Please note that tarnishing is a natural process. It is perfectly normal for sterling silver to darken and tarnish, and this process can happen faster when metal is in contact with moisture, perfumes, body lotions or humidity. Please make sure your silver jewellery is kept away from moisture and water, and cleaned properly when tarnished.
MATERIALS
I use only sterling and fine silver, originally collected seaglasses from Cinque Terre. All the metals I use are recycled, fairmined silver.
HOW DO I KNOW WHAT MY RING SIZE IS?
It is important to have a good idea on your size, because the size you order is what I will make and, unfortunately, it will not be able to be resized. If you have any question about the sizeing or not sure about your size, please do not hesitate to contact me, I will help you.
There are also many videos on youtube that involve paper rings and measuring.
***Tip***
It's best not to size your fingers when you are too hot or too cold as this will affect the size of your fingers.
HALLMARKS:
Under Hungarian regulations for hallmarking, jewellery made from platinum, gold, and silver must undergo inspection and receive hallmarks and my name tag at the Precious Metals Testing and Certification Institute when:
a single piece of jewelry made from a silver alloy surpasses 2 grams in weight;
Items that do not exceed the specified weights are exempt from hallmarking requirements, and as a result, they typically do not bear any hallmarks from the Precious Metals Testing and Certification Institute.
Link to the Precious Metals Testing and Certification Institute:
https://mkeh.gov.hu/nemesfemvizsgalat